Returns

Once a sealed vial has left our hands we cannot verify how it was stored or handled, and we will not put a returned vial back on the shelf for someone else. There is no honest way to accept a return of a research material and resell it.

A supplier that accepted returns on this category would either be destroying the stock and absorbing it, or reselling something whose history it cannot account for. We would rather be plain about which we are not doing.

Three things are ours, not yours, and we want to hear about them:

The wrong item arrived. A different compound or a different strength than your order says.

Something is missing. The box is short against what your confirmation lists.

It arrived damaged. A broken vial, a compromised seal, or a package that was opened before it reached you.

Email us with your order number and a photo of what you received, including the packaging, as soon as you notice. We will look at it and put it right.

Risk passes to you when USPS takes possession of the package, and Uce Joose LLC is not liable for a shipment lost, delayed, or damaged after that point. Every order goes out with a tracking number so there is always a record of where it went.

That is the legal position, not the practical one. If a tracking number stops moving, email us — we will chase USPS with you and give you everything we have on the shipment. You are not on your own with it.

Before a package is handed to USPS there is usually something we can do. Email your order number as soon as you can and we will tell you honestly whether it has already gone.

An unpaid order needs no cancelling at all — leave it, and after 24 hours it is released on its own.

Email admin@ucejoosepeptides.com with your order number in the subject line, or call (562) 390-0273. Both reach the same people in San Pedro.

The terms of sale set out the same position in full, at clauses 6 and 7.